Orders & shipping
Where do you ship?
We ship to all 50 US states, Washington, D.C. and APO/FPO/DPO military addresses. We do not ship internationally at this time.
How much is shipping?
Standard Shipping is free on all orders (5–8 business days). Express Shipping is $9.99 (2–4 business days). Orders are processed within 1–3 business days.
How can I track my order?
You will receive a tracking number by email as soon as your order ships.
Returns
What is your return policy?
You can return most unused items within 30 days of delivery. See our Refund & Returns Policy for details.
My item arrived damaged. What should I do?
Email us within 7 days of delivery with your order number and photos, and we will send a replacement or refund.
Payments
Is checkout secure?
Yes. Our site uses HTTPS encryption and payments are handled by trusted payment processors. We never store your full card number.
Still have questions?
Email us at support@velnivora.com – we reply within 1 business day.